FAQ

 

Are all the clothes made from vintage?
Yes, the foundation of the brand is to curate neglected and forgotten clothes and breathe new life by reconstructing and embellishing with artisanal techniques, thus making the piece you own one of a kind. 

How long does it take to process my order?
Please allow 24-48 hours for your order to be processed and fulfilled. This process may take slightly longer during periods of high order volume. Shipping time can take up to 1 to 2 weeks, but you will be notified once the order and shipping has been fulfilled.

If an order is placed with Overnight or 2-Day shipping before 3pm EST Mon-Fri, it will be fulfilled the same day. If it is placed after 3pm EST, it will be fulfilled the next business day. Weekend delivery is not always available, and cannot be guaranteed.

What are the shipping options?
Standard domestic shipping is a flat rate of $15.

Do you offer international shipping?
Yes, the rate for international shipping is $45-$65.

Do you cover duties/tax for international shipments?
All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance.

How can I track my order?
Once your order has been placed, we will send a confirmation email immediately and follow up with a shipping notification and tracking number. Please note that all shipping labels take a moment to update.

Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at novelline.19@gmail.com so that we can help file a claim with the shipping carrier.

How do I process a return?
In the event you need to process a return, please email novelline.19@gmail.com

What is your return policy for domestic shipments?
Unworn and unused merchandise accompanied by the original purchase receipt can be exchanged for store credit within 15 days of delivery.